Our Return Policy

Please review our Return Policy Before making a purchase:

All custom orders are considered Final Sale. We do not offer refunds or exchanges on these items.

Once stones and settings are committed to, they cannot be returned. Requested changes to the finished product can result in an additional cost.

We do not provide refunds. Due to the variations in size, all rings are considered special orders and are subject to a 15% restocking fee if an exchange is requested or if you request to cancel a ring that is still in production.

Engraved or embossed products, and personalized products (including initials, lettering and custom sizes) are FINAL SALE and cannot be exchanged or returned for store credit.

Any variation in size, color or customization that is not available for “as-is” purchase on our website is considered a custom order and is FINAL SALE.

Gift Card purchases cannot be refunded.

Merchandise showing signs of wear, resizing, or damage in any way will not be accepted and will be returned to the sender (at the sender’s expense).

Personal Illusions reserves the right to refuse an exchange/repair of any item that does not meet the above requirements.

Contact us at sales@pi-jewels.com regarding a return or exchange.